Returns & Refunds

At GreenNestling LLC, we stand behind the quality and craftsmanship of every eco-friendly home product we offer. If you are not completely satisfied with your purchase, our transparent return guidelines ensure a smooth process.

1. Amazon Marketplace Orders

For purchases made on Amazon.com, returns are managed directly through Amazon’s customer service portal under "Your Orders." Items eligible under Amazon’s standard 30-day policy can be returned easily via designated Amazon drop-off locations. If you need assistance with an Amazon purchase, contact our support team with your Amazon Order ID.

2. Direct Website Orders (30-Day Guarantee)

For orders placed directly on GreenNestling.com, we offer a 30-day satisfaction guarantee:

  • Eligibility Window: Return requests must be submitted within 30 days of delivery.
  • Product Condition: Items must be unused, unwashed, and in their original eco-friendly packaging with all accessories included.
  • Initiation Process: Contact support@greennestling.com with your order number and item details to receive a return authorization code.
  • Refund Issuance: Approved refunds are credited to your original payment method within 3–5 business days following warehouse inspection.

3. Damaged, Defective, or Incorrect Items

If your package arrives damaged during transit or contains a manufacturing defect, please contact us within 7 days of receipt. Provide your order number and clear photos of the affected product and outer packaging. We will send a complimentary replacement or process a full refund immediately.

4. Shipping Costs & Exclusions

Original shipping fees are non-refundable unless the return is caused by our error or a defective item. Return freight for voluntary returns is the responsibility of the customer. Final-sale clearance items are non-returnable unless defective upon arrival.

5. Customer Support Contact

Have questions regarding a return or refund? Contact our dedicated support team at support@greennestling.com.